Careers with MUV Therapy
Current postings - Client Success Specialist (April 2024)
Because we are growing, we are looking for a part-time front desk superstar to join our award winning client experience team, with the option of growing to full-time. In this role you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service. Previous Retail/Sales/Customer Service experience is highly recommended. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin and have worked in a customer service environment.
You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.
You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.
If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk of our busy physiotherapy clinic.
This is a part-time position at our Streetsville, Mississauga Clinic. This is an awesome opportunity for someone who:
Loves working with people, and is good at making conversation with anyone
Wants to work at a company where they can LEARN about all aspects of customer service, administration, finance, and marketing
Likes the idea of working in a smaller, but growing company that helps people in our community to enjoy an active life without pain
Enjoys contributing to a team where their ideas are heard and can direct the growth of the company
Wants access to coaching in areas of customer service, client experience, and administration
Responsibilities and Activities
Receive inbound phone calls from patients who want to book appointments
Conduct outbound phone call to prospective new patients
Communicate the value of our services (in person/on the phone)
Successfully handle price/money questions
Hold a lengthy and detailed (15-20 minute) call with new patients to help them understand our value and get their commitment
Provide a welcoming and friendly atmosphere for patients coming in for therapy in the waiting room
Prepare invoices for patient appointments, handle billing to insurance companies using our computer based platform
Organize and plan patient/therapist schedules to maximize revenue for the clinic